Privacy Policy

Loquat Inc. (hereinafter referred to as “Our Company” or "We") handles user information including personal information about users on “Loquat” that We provide (hereinafter referred to as “this App” or "this Application) and website. The following is a privacy policy (hereinafter referred to as “this Policy”).

1. Collecting user information and collection method

In this Policy, “User Information” refers to information related to user identification, action history on communication apps, and users' smartphones, PCs, etc. that We collect under this Policy.

The User Information We collect in this App is as follows, depending on the collection method.

  1. Information provided by user

The following information is provided for users to use this Application.

  • Gender
  • Age group
  • Medical history
  • Taking medication
  • User's description of his / her condition (itching, pain, time of occurrence, free comment, etc.)
  • Photograph of affected area
  • Distribution of symptoms
  • Other information entered by the user in the input form specified
  • Information We collect when you use this App

There are cases that We collect information about the status of access to this App and how to use it. This includes the following information:

  • Device information
  • Access log information
  • Operation log information
  • Information We provide, while this Application is in use.

In the information that We provide, there are cases in which We reflect the information provided by the user. This includes the following information:

  • Answer information for consultation

2. Purpose of use

  1. In addition to being used for the provision of this Application as defined in 2-2, there are cases that User Information also be used for other purposes as defined in 2-3.
  2. The specific usage purpose of User Information related to the provision of this Application is as follows.

    1. For user verification, creation of answer, calculation of charges for provided service, to provide, maintain, protect and improve this Application
    2. To respond to information and inquiries regarding this Application
    3. To respond to acts that violate our terms, policies, etc. (hereinafter referred to as “Terms”)
    4. To notify users changes to the Terms of this Application
    5. For the purpose of use incidental to the above purpose of use
  3. The purpose of use other than the above 2-2 is as follows.

    1. To create statistical data and machine learning data that have been processed into a form that cannot identify individuals, to conduct market research and develop new services

      • Device information
      • Log information
      • Age group
      • Gender
      • Medical history
      • Taking medication
      • User's description of his / her condition (itching, pain, time of occurrence, free comment, etc.)
      • Photograph of affected area
      • Distribution of symptoms
    2. For other marketing purposes

      • Other information entered by the user in the input form specified by Our Company

3. Use of cookies

On our website, there are cases that it automatically uses cookies to obtain access information. The acquired information is used for improving the usability of our website, understanding the access status, distributing advertisements, and marketing activities. We use the services provided by the following third parties.

  • Google Analytics

4. How to obtain consent and request cancellation

  1. We collect User Information after obtaining the user's consent on this Application beforehand.
  2. The user can request the suspension of the use of all or part of the User Information by making the prescribed settings of this Application. In this case, We shall promptly stop the usage. In addition, if the User Information is aggregated prior to the acceptance of suspension requests for Users Information, We will not retroactively modify machine learning date or statistical data that has been processed into a form that cannot be used to identify individuals. Depending on the User Information items, the collection or use of this Application is a prerequisite for usage of this Application. Therefore, We will stop collecting information only when the use of this Application is stopped.

5. Information provided to external services

We may provide User Information to external services and third parties for the maintenance and improvement of service, in a form that information cannot identify specific individuals by itself.

  • Device information
  • Access log information
  • Operation log information

6. Provision of personal information to a third party

We will not provide personal information to third parties without the prior consent of the user, except for cases where disclosure is permitted based on the Personal Information Protection Act and other laws. However, this does not apply to the following cases.

  1. When We entrust all or part of the handling of personal information to the extent necessary to achieve the purpose of use
  2. When personal information is provided in connection with business succession due to a merger or other reasons
  3. In cases where it is necessary for a national institution or local public entity or a person entrusted by it to cooperate in carrying out the affairs stipulated by laws and regulations, and with the consent of the user, the execution of the affairs may risk of hindrance
  4. Other cases that are permitted by the Personal Information Protection Law or other laws

7. Disclosure of personal information

When the user is requested to disclose personal information based on the provisions of the Personal Information Protection Law, We will disclose to the user without delay after confirming that the request is from the user himself / herself. (If the relevant personal information does not exist, We will notify you.) However, this does not apply if We are not obligated to disclose it under the Personal Information Protection Law or other laws. Please note that a fee (1,000 yen per case) will be charged for the disclosure of personal information.

8. Correction of personal information and suspension of use

  1. We are treated when the user requests correction of the contents based on the provisions of the Personal Information Protection Law for the reason that the personal information is not true, and beyond the scope of the purpose of use that has been publicly disclosed. If it is requested to stop the use based on the provisions of the Act on the Protection of Personal Information for the reason that it is collected by false or other illegal means, it is a request from the user himself / herself. After confirming this, We will conduct necessary investigations without delay, and based on the results, We will correct or suspend the use of personal information and notify the user accordingly. In addition, if We decide not to make corrections or stop using the service for a reasonable reason, We will notify the user accordingly.
  2. If the user asks to erase the user's personal information, and if We determine that it is necessary to respond to the request, confirm that the request is from the user himself / herself, We delete personal information and notify the user to that effect.
  3. The provisions of the preceding two paragraphs do not apply if We are not obligated to correct or suspend use due to the Personal Information Protection Law or other laws.

9. Inquiries

If you have any comments, questions, complaints, or other inquiries regarding the handling of user information, please contact the following counter.

  • Tokyo Square Garden 14F 3-1-1 Kyobashi Chuo-ku, Tokyo 104-0031
  • Loquat Inc.
  • E-mail:contact@loquat.md

10. Privacy Policy Change Procedure

Our Company will review the operational status regarding the handling of User Information from time to time and endeavor to make continuous improvements, and if necessary we change this Policy. When changes are made, users will be notified by posting them at appropriate locations within our official website. However, in the case of changes that require the consent of the user in accordance with the law, the consent of the user shall be obtained in accordance with method We decide.

Effective date October 1, 2016
Revised date May 8, 2017
Revision date September 8, 2018
Revised date December 7, 2018
Revised date June 21, 2019